Privacy policy
General
The operators of this site take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the legal data protection regulations as well as this data protection declaration.
When you use this website, various personal data are collected. Personal data is data that could be used to identify you personally. This Privacy Policy explains what information we collect and how we use it. It also explains how and for what purpose this is done.
We would like to point out that data transmission on the Internet (e.g. when communicating by e-mail) can have security gaps. Complete protection of data against access by third parties is not possible.
Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. You can find his contact details in the imprint of this website.
Note on the responsible body
The data controller for this website is:
Hotel Trapp GmbH
Kirchstraße 7
65385 Rüdesheim am Rhein
Phone: +49 6722 9114 0
E-mail: info@hotel-trapp.de
Managing Director
Ursula Häfner
How do we collect your data?
Your data is collected on the one hand by you providing it to us. This can be, for example, data that you enter in a contact form.
Other data is collected automatically by our IT systems when you visit the website. This is mainly technical data (e.g. internet browser, operating system or time of page view). This data is collected automatically as soon as you enter our website.
What do we use your data for?
Part of the data is collected to ensure error-free provision of the website. Other data may be used to analyse your user behaviour. Your data will only be stored and used to process your enquiry or order or booking. Your data will explicitly not be passed on to third parties. Exceptions to this are service providers where the transfer of data is necessary for order processing (for example, the post office). In this case, the scope of the transmitted data corresponds to the required minimum information.
What rights do you have regarding your data?
You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to request the correction, blocking or deletion of this data. For this purpose as well as for further questions on the subject of data protection, you can contact us at any time at the address given in the imprint. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.
SSL encryption
This site uses SSL encryption for security reasons and to protect the transmission of confidential content, such as requests that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line. If SSL encryption is activated, the data you transmit to us cannot be read by third parties.
Video surveillance
Our hotel is under video surveillance for your safety.
recordings can only be viewed by the police and the management in case of suspicion.
Responsible for video surveillance: Hotel Trapp GmbH
Contact details Data protection officer: Ursula Häfner, info@hotel-trapp.de
Purpose and legal basis: Art. 6 para. 1 lit. f DSGVO
Legitimate interests pursued: Protection of property
Storage period: 72 hours
For more Pfilcht information, visit:
www.hotel-trapp.de/impressum
Data collection on our website
Cookies
Some of the Internet pages use so-called cookies. Cookies do not damage your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, more effective and safer. Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies we use are so-called "session cookies". They are automatically deleted at the end of your visit. Other cookies remain stored on your terminal device until you delete them. These cookies enable us to recognise your browser on your next visit. You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or generally and activate the automatic deletion of cookies when closing the browser. If you deactivate cookies, the functionality of this website may be limited.
Server log files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us.
These are:
Browser type and browser version
Operating system used
referrer URL
Host name of the accessing computer
Time of the server request
This data cannot be assigned to specific persons. A combination of this data with other data sources is not made.
We reserve the right to check this data retrospectively if we become aware of specific indications of unlawful use.
Bookings
Use of the online booking tool DIRS21 of TourOnline AG
Our online presence uses the online booking tool DIRS21 (hereinafter referred to as "OBT") from the company
TourOnline AG
Borsigstraße 26
73249 Wernau, Germany(www.dirs21.de hereinafter "TOAG").
Within the framework of the OBT, TOAG processes the data as the data controller.
The notes and provisions on data protection can be found in TOAG's data protection declaration on OBT, which you can call up at any time from OBT or view at https://www.dirs21.de/datenschutz.
Regiondo booking system and ticket shop
For online bookings we use the booking plugin and the integrated ticket shop of Regiondo on our website under "Wine Tasting". In the course of booking, you will need to provide personal information. Please make sure that you agree with the provider's privacy policy before you make the booking online. You can find Regiondo's privacy policy here: https://pro.regiondo.com/de/datenschutz
Forms
Contact form
If you send us enquiries via the contact form, your details from the enquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up enquiries. We do not pass on this data without your consent.
The processing of the data entered in the contact form is therefore based exclusively on your consent (Art. 6 para. 1 lit. a DSGVO). You can revoke this consent at any time.
For this purpose, an informal communication by e-mail to us is sufficient. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.
The data you enter in the contact form will remain with us until you request us to delete it, revoke your consent to store it or the purpose for storing the data no longer applies (e.g. after we have completed processing your request). Mandatory legal provisions - in particular retention periods - remain unaffected.
Application
If you send us an application, we will process your associated personal data (e.g. contact and communication data, application documents, notes taken during interviews, etc.) insofar as this is necessary to decide on the establishment of an employment relationship. The legal basis for this is § 26 BDSG-neu according to German law (initiation of an employment relationship), Art. 6 para. 1 lit. b DSGVO (general contract initiation) and - if you have given your consent - Art. 6 para. 1 lit. a DSGVO. The consent can be revoked at any time.
Your personal data will only be passed on within our company to persons who are involved in processing your application.
If the application is successful, the data submitted by you will be stored in our data processing systems on the basis of § 26 BDSG-neu and Art. 6 para. 1 lit. b DSGVO for the purpose of implementing the employment relationship.
social media
Facebook plug ins
Plugins of the social network Facebook, provider Meta Platforms Ireland Limited, are integrated on our pages. You can recognize the Facebook plugins by the Facebook logo or the "Like" button ("Like") on our page.
When you visit our pages, a direct connection between your browser and the Facebook server is established via the plugin. Facebook thereby receives the information that you have visited our site with your IP address. If you click the Facebook "Like" button while logged into your Facebook account, you can link the content of our pages on your Facebook profile. This allows Facebook to associate the visit to our pages with your user account. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Facebook. For more information, please refer to the Facebook privacy policy at:
https://www.facebook.com/privacy/explanation/
If you do not want Facebook to be able to assign your visit to our pages to your Facebook user account, please log out of your Facebook user account.
Facebook Fanpage
When you visit or interact with our Facebook Fanpage with your profile, personal data may also be collected and made available to us in the form of "Page Insights". These provide us with information about how people interact with our fan page. Data subject requests can therefore be made to us and will subsequently be forwarded to Facebook Ireland. You can find more detailed information on the subject of data protection on our fan page here: https://www.facebook.com/legal/terms/page_controller_addendum
Our fan page:
www.facebook.com/HotelTrapp
Instagram Plugin
Functions of the Instagram service are integrated on our pages. These functions are offered by Facebook Ireland Limited.
If you are logged into your Instagram account, you can link the content of our pages to your Instagram profile by clicking on the Instagram button. This allows Instagram to associate the visit to our pages with your user account. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Instagram.
For more information, please see Instagram's privacy policy: https://www.facebook.com/privacy/explanation.
Our Instagram account
www.instagram.com/hoteltrapp_ruedesheim
Newsletter
Content of the newsletter
The Hotel Trapp sends newsletters, e-mails and other electronic notifications with promotional information (hereinafter "newsletter") only with the consent of the recipients or a legal permission. Insofar as the contents of the newsletter are specifically described within the scope of a registration, they are decisive for the consent of the users. In addition, our newsletters contain information about events and information about promotions, such as contests or discount promotions. This may also include evaluation requests.
Double-Opt-In and logging
The registration for our newsletter is done in a so-called double opt-in process. This means that after registration you will receive an e-mail in which you are asked to confirm your registration.
Subscriptions to the newsletter are logged in order to be able to prove the subscription process in accordance with legal requirements.
Analysis Tools
Squarespace
When you visit this website, some data is collected and stored by Squarespace. This data is stored and managed outside the EU. However, this data can be deleted upon request. In addition, Squarespace qualifies for the EU-US Privacy Shield. This allows Squarespace to legally and securely store data from the EU in the USA.
Read more here: > US-EU Privacy Shield
SquarespaceMetrics
This website uses Squarespace Metrics, a web analytics service provided by Squarespace, Inc. ("Squarespace"). Squarespace Analytics uses what are known as "cookies."
Cookies do not harm your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies used are so-called "session cookies". They are automatically deleted at the end of your visit. Other cookies remain stored on your terminal device until you delete them. These cookies enable us to recognise your browser on your next visit. You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or generally and activate the automatic deletion of cookies when closing the browser. If you deactivate cookies, the functionality of this website may be limited.
The information generated by the cookie about your use of this website (including your IP address) will be transmitted to and stored by Squarespace on servers in the United States. Squarespace will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Squarespace may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Squarespace's behalf. Squarespace will not associate your IP address with any other data held by Squarespace. By using this website, you consent to the processing of data about you by Squarespace in the manner and for the purposes set out above.
Facebook Pixel
We use the Facebook Pixel from Facebook on this website. These functions are offered by Facebook Ireland Limited.
The code implemented on this page can evaluate the behavior of visitors who have come to this website from a Facebook ad. This can be used to improve Facebook ads and this data is collected and stored by Facebook. The collected data is not visible to us but can only be used in the context of ad placements. Cookies are also set through the use of the Facebook Pixel code.
By using the Facebook pixel, the visit to this website is communicated to Facebook so that visitors can see matching ads on Facebook. If you have a Facebook account and are logged in, your visit to this website will be associated with your Facebook user account.
To learn how to use the Facebook pixel for advertising campaigns, visit https://www.facebook.com/privacy/explanation.
You can change your Facebook ad settings at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen, as long as you are logged into Facebook.
Google Analytics Remarketing
Our websites use the functions of Google Analytics Remarketing in conjunction with the cross-device functions of Google AdWords and Google DoubleClick. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4.
This function makes it possible to link the advertising target groups created with Google Analytics Remarketing with the cross-device functions of Google AdWords and Google DoubleClick. In this way, interest-based, personalised advertising messages that have been adapted to you depending on your previous usage and surfing behaviour on one end device (e.g. mobile phone) can also be displayed on another of your end devices (e.g. tablet or PC).
If you have given your consent, Google will link your web and app browsing history with your Google Account for this purpose. In this way, the same personalised advertising messages can be displayed on every device on which you log in with your Google account.
To support this feature, Google Analytics collects Google-authenticated IDs of users that are temporarily linked to our Google Analytics data to define and create audiences for cross-device ad advertising.
You can permanently object to cross-device remarketing/targeting by deactivating personalized advertising in your Google account; follow this link: https://www.google.com/settings/ads/onweb.
The aggregation of the collected data in your Google account is based solely on your consent, which you can give or revoke at Google (Art. 6 para. 1 lit. a DSGVO). In the case of data collection processes that are not merged in your Google Account (e.g. because you do not have a Google Account or have objected to the merging), the collection of data is based on Art. 6 (1) lit. f DSGVO. The legitimate interest arises from the fact that the website operator has an interest in the anonymised analysis of website visitors for advertising purposes.
For more information and the privacy policy, please see Google's privacy policy at: https://www.google.com/policies/technologies/ads.
Google Ads and Google Conversion Tracking
This website uses Google Ads. Ads is an online advertising program of Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4.
Within the scope of Google Ads, we use the so-called conversion tracking. When you click on an ad placed by Google, a cookie is set for conversion tracking. Cookies are small text files that the internet browser stores on the user's computer. These cookies lose their validity after 30 days and are not used to personally identify the user. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user clicked on the ad and was redirected to this page.
Each Google Ads customer receives a different cookie. The cookies cannot be tracked across Ads customers' websites. The information collected using the conversion cookie is used to create conversion statistics for Ads customers who have opted in to conversion tracking. Clients learn the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive information that personally identifies users. If you do not wish to participate in the tracking, you can object to this use by easily deactivating the Google conversion tracking cookie via your internet browser under user settings. You will then not be included in the conversion tracking statistics.
The storage of "conversion cookies" is based on Art. 6 (1) lit. f DSGVO. The website operator has a legitimate interest in analysing user behaviour in order to optimise both its website and its advertising.
For more information on Google AdWords and Google Conversion Tracking, please see Google's privacy policy: https://www.google.de/policies/privacy.
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or generally and activate the automatic deletion of cookies when closing the browser. If you deactivate cookies, the functionality of this website may be limited.
Tools | Plugins | Third Party
Google Maps
This site uses the mapping service Google Maps via an API. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4. To use the functions of Google Maps, it is necessary to save your IP address. This information is usually transferred to a Google server in the USA and stored there. The provider of this site has no influence on this data transmission. More information on the handling of user data can be found in Google's privacy policy: https://www.google.de/intl/de/policies/privacy
Digital guest folder from Code2order
Our website uses the digital guest portfolio of Code2order.com. Code2order provides us with the technical possibilities. The content is entered into the Code2order.com system by employees of Hotel Trapp GmbH and made available to our guests, separated into the areas "Before your arrival", "During your stay " and "After your departure". More information about Code2order.com and the privacy policy can be found here: https://code2order.com/privacy-policy
Matterport
Matterport Showcases is used on our website. This is a service of Matterport, Inc., 352 East Java Drive, Sunnyvale, CA, 94089 USA. Matterport has submitted to the EU-US data protection agreement Privacy Shield (cf. https://www. privacyshield.gov/list), which is intended to ensure compliance with the level of data protection applicable in the EU (for more information: https://www.privacyshield.gov/EU-US-Framework). Information on the data protection provisions of Matterport can be found here: https://msp.matterport.com/Home/Privacy.
Matterport may (also) process your personal data in the USA and has submitted to the EU-US data protection agreement "Privacy Shield" (cf. https://www. privacyshield.gov/list), which is intended to ensure compliance with the level of data protection applicable in the EU (for more information: https://www.privacyshield.gov/EU-US-Framework).
Weglot translation service
This website uses the translation service Weglot, registered at 138 rue Pierre Joigneaux, 92270 Bois-Colombes, France. Weglot is registered in the Nanterre Trade, company register no. 818 164 964. Weglot anonymously prepares website content in other languages via an interface within Squarespace. The service works dynamically with their translation automations and also with translation agencies. Personal data such as names and address fields are excluded from transmission. More information about the handling of user data can be found in the privacy policy of Weglot: https://weglot.com/privacy.
Vimeo
Our website uses embedded videos from the video provider Vimeo. This is a service of Vimeo, Inc. 555 West 18th Street New York, New York 10011.
Vimeo has submitted to the EU-US Privacy Shield agreement /(https://www.privacyshield.gov/welcome), which is intended to ensure compliance with the level of data protection applicable in the EU.
For more information about Vimeo's privacy practices, please visit https://vimeo.com/privacy.